HungerRush experienced a critical incident on April 22, 2024 affecting Phone, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Phone
Update timeline
- investigating Apr 22, 2024, 03:20 PM UTC
We are currently experiencing an outage with our phone vendor were we are unable to hear our merchants on support calls. Our vendor is actively addressing this issue and will will update this accordingly.
- identified Apr 22, 2024, 04:31 PM UTC
Our Talk service provider has acknowledged that there is an ongoing issue with inbound and outbound calls, including silence on calls and difficulty connecting new calls.
- monitoring Apr 22, 2024, 04:49 PM UTC
Our Talk service partner has confirmed that basic call functionality has been restored. Thank you for your patience during the investigation.
- resolved Apr 22, 2024, 05:20 PM UTC
This incident has been resolved.