HungerRush experienced a critical incident on July 18, 2024 affecting Online Ordering and Management Console and 1 more component, lasting 7h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 18, 2024, 10:41 PM UTC
We are currently investigating issues surrounding HungerRush Service. Please standby for an update.
- identified Jul 18, 2024, 11:13 PM UTC
We have identified an incident affecting multiple HungerRush services due to a Microsoft Azure outage. The following services are currently impacted: POS Services Online Order Restaurant Management Loyalty Integrations Cause: This disruption is caused by an ongoing outage with Microsoft Azure, our cloud service provider. We are actively monitoring the situation and are receiving updates from Microsoft. Updates: Further updates will be provided as soon as new information becomes available.
- monitoring Jul 19, 2024, 02:39 AM UTC
We have identified an incident affecting multiple HungerRush services due to a Microsoft Azure outage. The following services are currently impacted: POS Services Online Order Restaurant Management Loyalty Integrations Cause: This disruption is caused by an ongoing outage with Microsoft Azure, our cloud service provider. We are actively monitoring the situation and are receiving updates from Microsoft. Updates: Microsoft has started to implement the resolution. We are now monitoring our services as they become restored.
- resolved Jul 19, 2024, 05:55 AM UTC
This incident has been resolved.