HungerRush incident

HungerRush Restaurant Management Inaccessible

HungerRush experienced a major incident on July 30, 2024 affecting Management Console and Loyalty, lasting 3h 13m. The incident has been resolved; the full update timeline is below.

Started: Jul 30, 2024, 02:24 AM UTC
Resolved: Jul 30, 2024, 05:37 AM UTC
Duration: 3h 13m
Detected by Pingoru: Jul 30, 2024, 02:24 AM UTC

Affected components

Management ConsoleLoyalty

Update timeline

identified Jul 30, 2024, 02:24 AM UTC

Impact: Users are unable to access Restaurant Management features. Additionally, HungerRush Loyalty is affected, and users may not be able to look up customers or add points during this time. Action Taken: Our engineering teams have been engaged to resolve the issue. Next Update: We will provide an update as soon as more information is available or the issue is resolved.
monitoring Jul 30, 2024, 03:56 AM UTC

Impact: Users should now be able to access Restaurant Management features, loyalty and caller ID features. Action Taken: Our engineering teams have been identified the issue and implemented changes to resolve. Next Update: We are monitoring to ensure that all services are available and that the issue is resolved.
resolved Jul 30, 2024, 05:37 AM UTC

Issue: HungerRush Restaurant Management was previously inaccessible. HungerRush Loyalty and Caller ID features were also affected. Resolution: The issue has been identified and resolved by our engineering teams. Impact: Users should now be able to access Restaurant Management features, Loyalty, and Caller ID features as expected. Action Taken: Our engineering teams have identified the issue and implemented changes to resolve it. Thank you for your patience and understanding. If you continue to experience any issues, please contact our support team.