HungerRush incident

HungerRush POS Crashing with Inbound Calls to CallerID

Major Resolved View vendor source →

HungerRush experienced a major incident on September 17, 2025 affecting Loyalty, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:21 PM UTC
Resolved
Sep 17, 2025, 08:33 PM UTC
Duration
3h 11m
Detected by Pingoru
Sep 17, 2025, 05:21 PM UTC

Affected components

Loyalty

Update timeline

  1. monitoring Sep 17, 2025, 05:21 PM UTC

    We have identified an issue with the HungerRush POS crashing on the CallerID Screen when an inbound call is received. This is related to updates to our loyalty system. A fix has been introduced and the issue should no longer be occurring. The fix should be rolled out automatically to all affected customers but if you are noticing issues please reach out to our Support Team.

  2. resolved Sep 17, 2025, 08:33 PM UTC

    The fix for the HungerRush POS crashing has been successfully implemented. If you are still having any issues, please reach out to our customer support team at 281-971-2500