HungerRush experienced a critical incident on May 13, 2026 affecting Phone, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 13, 2026, 05:35 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- identified May 13, 2026, 05:57 PM UTC
We are currently experiencing an issue impacting our phone support system through Zendesk Talk. Customers may experience difficulty reaching Support by phone, longer hold times, or disconnected calls. Zendesk has confirmed an outage affecting our service pod, and their engineering teams are actively working toward resolution. We apologize for the inconvenience and will provide updates as more information becomes available.
- resolved May 13, 2026, 06:53 PM UTC
This incident has been resolved.