HUIT experienced a notice incident on February 28, 2025 affecting HarvardKey Authentication and ServiceNow and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 28, 2025, 06:25 PM UTC
HUIT is investigating an error when logging into Harvard ServiceNow. After authentication, some users receive an error message saying "Security constraints prevent access to requested page." Users who are already logged in will remain logged in until your session times out due to inactivity.
- monitoring Feb 28, 2025, 06:44 PM UTC
We have identified and restarted the impacted infrastructure. Logins to impacted services have been restored. Please contact the HUIT Service Desk if you continue to experience issues - (617)495-7777
- resolved Feb 28, 2025, 08:08 PM UTC
Infrastructure reboot was successful in restoring logins to previously impacted applications. If you continue to experience issues logging in with Okta please contact the HUIT Service Desk for support - (617)495-7777