HUIT experienced a critical incident on April 16, 2025 affecting Zoom, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 07:04 PM UTC
HUIT has is investigating reports regarding issues creating/joining Zoom meetings. We are contacting our vendor and will provide more information as it becomes available.
- investigating Apr 16, 2025, 07:25 PM UTC
Zoom has confirmed that this outage is impacting all Zoom customers. They are working to investigate and remediate the root cause and will update us on their progress. In the meantime, it is recommended to use Microsoft Teams for videoconferencing.
- identified Apr 16, 2025, 08:32 PM UTC
Zoom is continuing to work on resolving the issue. At this time, users are still reporting issues creating or joining meetings. We will continue to monitor and provide updates as we receive further information.
- resolved Apr 16, 2025, 09:01 PM UTC
The issue affecting Zoom meeting functionality has been resolved. Full service has been restored, and users should no longer experience any disruptions. We will continue to monitor performance.