Hotjar incident

Data collection paused for some customers

Notice Resolved View vendor source →

Hotjar experienced a notice incident on September 4, 2026, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 02:23 PM UTC
Resolved
Sep 04, 2026, 06:03 PM UTC
Duration
3h 40m
Detected by Pingoru
Sep 04, 2026, 02:23 PM UTC

Update timeline

  1. identified Sep 04, 2026, 02:23 PM UTC

    Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.

  2. monitoring Sep 04, 2026, 03:42 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 04, 2026, 06:03 PM UTC

    This incident has been resolved, and data is collecting as normal.