Hotjar Outage History
Hotjar is up right nowPingoru has recorded 50 incidents for Hotjar: 7 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 5 of 720 (1%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 1 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 511 (0%) |
Incidents, newest first
Notice September 4, 2026 Data collection paused for some customers 3h 40m
Started Sep 04, 2026, 02:23 PM UTC· resolved Sep 04, 2026, 06:03 PM UTC
- identified Sep 04, 2026, 02:23 PM UTC
Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.
- monitoring Sep 04, 2026, 03:42 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 06:03 PM UTC
This incident has been resolved, and data is collecting as normal.
Notice August 13, 2026 Growth customers not renewed on 12 Aug for one day –
Started Aug 13, 2026, 10:58 AM UTC· resolved Aug 13, 2026, 10:58 AM UTC
- resolved Aug 13, 2026, 10:58 AM UTC
This incident has been resolved.
Notice July 30, 2026 Potentially all hotjar accounts with varying degrees of limited service. –
Started Jul 30, 2026, 10:00 PM UTC· resolved Jul 30, 2026, 10:00 PM UTC
- resolved Aug 03, 2026, 06:52 AM UTC
This incident has been resolved.
Notice June 10, 2026 Missing VOC Responses 5h 12m insights.hotjar.com
Started Jun 10, 2026, 09:07 AM UTC· resolved Jun 10, 2026, 02:20 PM UTC
- resolved Jun 12, 2026, 09:07 AM UTC
We experienced a temporary issue where some VOC responses may not have been captured between 12:00 UTC and 14:20 UTC on June 10th. System performance has since returned to normal.
Notice January 27, 2026 Potential login issues to Hotjar 16h 18m
Started Jan 27, 2026, 08:53 PM UTC· resolved Jan 28, 2026, 01:12 PM UTC
- monitoring Jan 27, 2026, 08:53 PM UTC
On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
- resolved Jan 28, 2026, 01:12 PM UTC
This incident has been resolved.
Minor January 20, 2026 Surveys not opening in Hotjar application 59m insights.hotjar.com
Started Jan 20, 2026, 08:07 AM UTC· resolved Jan 20, 2026, 09:07 AM UTC
- investigating Jan 20, 2026, 08:07 AM UTC
We are currently investigating this issue.
- resolved Jan 20, 2026, 09:07 AM UTC
This incident has been resolved.
Minor November 14, 2025 Heatmaps: Issues Generating New Screenshots 2d 11h
Started Nov 14, 2025, 08:46 PM UTC· resolved Nov 17, 2025, 08:34 AM UTC
- investigating Nov 14, 2025, 08:46 PM UTC
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
- monitoring Nov 15, 2025, 08:46 PM UTC
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
- resolved Nov 17, 2025, 08:34 AM UTC
This incident is resolved, and Heatmaps are working as normal.
Notice September 19, 2025 Hotjar.com Down –
Started Sep 19, 2025, 11:30 AM UTC· resolved Sep 19, 2025, 11:30 AM UTC
- resolved Sep 19, 2025, 12:29 PM UTC
Our website, Hotjar.com was briefly inaccessible, but service has been restored. Thanks for bearing with us, and we apologize for any inconvenience caused.
Notice September 18, 2025 VoC issues –
Started Sep 18, 2025, 12:00 PM UTC· resolved Sep 18, 2025, 12:00 PM UTC
- resolved Sep 19, 2025, 09:18 AM UTC
We have identified and resolved the cause of the issue. If you experience any further problems, please contact Support.
Notice September 11, 2025 Investigating Issues with Interview Scheduling Timezones 4d 3h
Started Sep 11, 2025, 11:04 AM UTC· resolved Sep 15, 2025, 02:22 PM UTC
- investigating Sep 11, 2025, 11:04 AM UTC
Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.
- resolved Sep 15, 2025, 02:22 PM UTC
This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience.
Notice August 26, 2025 Error when fetching User Attributes 1d
Started Aug 26, 2025, 08:26 PM UTC· resolved Aug 27, 2025, 08:50 PM UTC
- investigating Aug 26, 2025, 08:26 PM UTC
We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- resolved Aug 27, 2025, 08:50 PM UTC
We have identified the cause of the issue and resolved it. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center. Thanks!
Notice April 8, 2025 Survey changes are not saving correctly 1h 29m
Started Apr 08, 2025, 03:26 PM UTC· resolved Apr 08, 2025, 04:56 PM UTC
- investigating Apr 08, 2025, 03:26 PM UTC
We’ve declared an incident to investigate reports of Surveys not activating/deactivating, and other changes to the Survey settings not being reflected on customer websites. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re sorry for the trouble. Thanks a lot for bearing with us!
- identified Apr 08, 2025, 03:27 PM UTC
We’ve identified the root cause of the incident. We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we move on to monitoring it to check it’s resolved the fault. Thanks for bearing with us.
- resolved Apr 08, 2025, 04:56 PM UTC
We’ve validated the deployed fix has worked, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new Thanks!
Notice March 17, 2025 Hotjar.com down for some users – Website (www.hotjar.com)
Started Mar 17, 2025, 02:13 PM UTC· resolved Mar 17, 2025, 02:13 PM UTC
- resolved Mar 17, 2025, 02:13 PM UTC
We've resolved an issue where hotjar.com was down for some users. This did not affect Insights nor data collection. hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!
Notice February 28, 2025 Hotjar.com did not capture data for some users on free plans between Jan 22-Feb 28 –
Started Feb 28, 2025, 03:05 PM UTC· resolved Feb 28, 2025, 03:05 PM UTC
- resolved Mar 18, 2025, 03:05 PM UTC
We've resolved an issue! hotjar.com is back up and running. Thank you for your patience! If you’re still seeing problems on your end please raise a ticket through our Help Center: https://help.hotjar.com/hc/en-us/requests/new. Thanks!
Notice February 19, 2025 Surveys not recording impressions metric 1h 2m
Started Feb 19, 2025, 04:58 PM UTC· resolved Feb 19, 2025, 06:01 PM UTC
- investigating Feb 19, 2025, 04:58 PM UTC
We’ve declared an incident to investigate reports of surveys not recording the impressions metric, which, in turn, affects the other Overview metrics. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime, we’re really sorry for the trouble with your stats. Thanks a lot for bearing with us!
- identified Feb 19, 2025, 05:38 PM UTC
We’ve identified the root cause for the incident! We’re working on developing a fix and hope to share more news soon. We’ll post another update to this page once we’ve deployed the fix, and we’re monitoring it to check it’s resolved the fault. Thanks for bearing with us!
- resolved Feb 19, 2025, 06:01 PM UTC
We’ve deployed the fix we mentioned earlier, and we’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center (https://help.hotjar.com/hc/en-us/requests/new). Thanks!
Notice January 21, 2025 Unable to verify tag installation 3h 50m
Started Jan 21, 2025, 11:34 AM UTC· resolved Jan 21, 2025, 03:24 PM UTC
- investigating Jan 21, 2025, 11:34 AM UTC
We're investigating an issue with being unable to verify tag installation. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- resolved Jan 21, 2025, 03:24 PM UTC
This incident is now resolved. Thanks for bearing with us!
Notice January 20, 2025 Ask Tools Temporarily Unavailable 1d 3h
Started Jan 20, 2025, 07:44 AM UTC· resolved Jan 21, 2025, 11:31 AM UTC
- investigating Jan 20, 2025, 07:44 AM UTC
We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
- investigating Jan 20, 2025, 09:18 AM UTC
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
- monitoring Jan 20, 2025, 02:30 PM UTC
After further investigation, our team detected the following impact: - Survey screenshots were not captured - User attributes in Survey responses were not captured - Sentiment analysis could not run (it can be re-ran now) - Automated tags did not run (they can be re-ran now) - Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC. We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.
- resolved Jan 21, 2025, 11:31 AM UTC
This incident is now resolved. Thanks for bearing with us!
Notice December 12, 2024 Some users can't access the individual survey from the survey list page 1h 21m
Started Dec 12, 2024, 04:42 PM UTC· resolved Dec 12, 2024, 06:04 PM UTC
- investigating Dec 12, 2024, 04:42 PM UTC
We’ve declared an incident to investigate reports of some users being unable to access survey-specific pages from the survey list. We’ve formed an incident response team and they’re investigating this together. We’ll post further updates to this incident report when we have them, but in the meantime we’re really sorry for the trouble with accessing your survey. Thanks a lot for bearing with us!
- resolved Dec 12, 2024, 06:04 PM UTC
We’ve identified the root cause, deployed, and validated the fix has worked. We’re closing this incident. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you don’t think the incident is resolved, or you’re still seeing problems on your end please raise a ticket through our Help Center. Thanks!
Notice November 28, 2024 Insights sporadically unavailable 35m
Started Nov 28, 2024, 09:48 AM UTC· resolved Nov 28, 2024, 10:24 AM UTC
- investigating Nov 28, 2024, 09:48 AM UTC
We’re investigating an issue with a failing system that is causing sporadic maintenance mode messages to appear. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- identified Nov 28, 2024, 10:05 AM UTC
The external service has recovered and normal operations have returned. We are monitoring the situation to ensure that everything is stable.
- monitoring Nov 28, 2024, 10:07 AM UTC
The external service has recovered and normal operations have returned. We are monitoring the situation to ensure that everything is stable.
- resolved Nov 28, 2024, 10:24 AM UTC
This incident is now resolved. Thanks for bearing with us!
Notice November 25, 2024 Engage is unavailable 1h 4m
Started Nov 25, 2024, 11:31 AM UTC· resolved Nov 25, 2024, 12:35 PM UTC
- investigating Nov 25, 2024, 11:31 AM UTC
The Engage product is currently down. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- resolved Nov 25, 2024, 12:35 PM UTC
This incident is now resolved. Thank you for bearing with us!
Minor November 14, 2024 Session ingestion lag 21h 18m Ingestion
Started Nov 14, 2024, 07:09 PM UTC· resolved Nov 15, 2024, 04:28 PM UTC
- investigating Nov 14, 2024, 07:09 PM UTC
We're investigating an issue with lagging session ingestion. Sessions may take longer to appear in your account. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
- investigating Nov 14, 2024, 07:13 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. The lost sessions are compensated by increasing session capture for the following hours.
- investigating Nov 14, 2024, 07:18 PM UTC
While working on mitigating this incident, our ingestion pipeline was made to drop all active sessions around 18:00 UTC. We're sorry for the sessions that couldn't be captured. These will be compensated by increasing session capture for the following hours.
- resolved Nov 15, 2024, 04:28 PM UTC
This incident is now resolved. Thanks for bearing with us!