Hotjar Outage History

Hotjar had 7 outages in the last 2 years totaling 200h 47m of downtime — averaging 0.3 incidents per month.

There were 7 Hotjar outages since August 26, 2025 totaling 200h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hotjar.com

Notice January 27, 2026

Potential login issues to Hotjar

Detected by Pingoru: Jan 27, 2026, 08:53 PM UTC
Resolved: Jan 28, 2026, 01:12 PM UTC
Duration: 16h 18m

Timeline · 2 updates

monitoring Jan 27, 2026, 08:53 PM UTC

On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
resolved Jan 28, 2026, 01:12 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 20, 2026

Surveys not opening in Hotjar application

Detected by Pingoru: Jan 20, 2026, 08:07 AM UTC
Resolved: Jan 20, 2026, 09:07 AM UTC
Duration: 59m

Affected: insights.hotjar.com

Timeline · 2 updates

investigating Jan 20, 2026, 08:07 AM UTC

We are currently investigating this issue.
resolved Jan 20, 2026, 09:07 AM UTC

This incident has been resolved.

Read the full incident report →

Minor November 14, 2025

Heatmaps: Issues Generating New Screenshots

Detected by Pingoru: Nov 14, 2025, 08:46 PM UTC
Resolved: Nov 17, 2025, 08:34 AM UTC
Duration: 2d 11h

Timeline · 3 updates

investigating Nov 14, 2025, 08:46 PM UTC

We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
monitoring Nov 15, 2025, 08:46 PM UTC

We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
resolved Nov 17, 2025, 08:34 AM UTC

This incident is resolved, and Heatmaps are working as normal.

Read the full incident report →

Notice September 19, 2025

Hotjar.com Down

Detected by Pingoru: Sep 19, 2025, 12:29 PM UTC
Resolved: Sep 19, 2025, 11:30 AM UTC
Duration: —

Timeline · 1 update

resolved Sep 19, 2025, 12:29 PM UTC

Our website, Hotjar.com was briefly inaccessible, but service has been restored. Thanks for bearing with us, and we apologize for any inconvenience caused.

Read the full incident report →

Notice September 19, 2025

VoC issues

Detected by Pingoru: Sep 19, 2025, 09:18 AM UTC
Resolved: Sep 18, 2025, 12:00 PM UTC
Duration: —

Timeline · 1 update

resolved Sep 19, 2025, 09:18 AM UTC

We have identified and resolved the cause of the issue. If you experience any further problems, please contact Support.

Read the full incident report →

Notice September 11, 2025

Investigating Issues with Interview Scheduling Timezones

Detected by Pingoru: Sep 11, 2025, 11:04 AM UTC
Resolved: Sep 15, 2025, 02:22 PM UTC
Duration: 4d 3h

Timeline · 2 updates

investigating Sep 11, 2025, 11:04 AM UTC

Investigating - We have identified an issue with Interviews where the selected timezone for a project is not being applied correctly during participant scheduling. Our team is actively investigating the cause and will provide an update as soon as possible.
resolved Sep 15, 2025, 02:22 PM UTC

This issue has been resolved. A fix was deployed to ensure interview scheduling now correctly uses the timezone set in the project’s settings. We apologize for the inconvenience.

Read the full incident report →

Notice August 26, 2025

Error when fetching User Attributes

Detected by Pingoru: Aug 26, 2025, 08:26 PM UTC
Resolved: Aug 27, 2025, 08:50 PM UTC
Duration: 1d

Timeline · 2 updates

investigating Aug 26, 2025, 08:26 PM UTC

We're currently investigating an issue where User Attributes can't be accessed in Insights Site Settings, as well an “Error when fetching User Attributes” message preventing the use of Session Filters. Our engineers are working to fix the issue ASAP and will post updates to status.hotjar.com. Thanks for bearing with us!
resolved Aug 27, 2025, 08:50 PM UTC

We have identified the cause of the issue and resolved it. Thanks so much for bearing with us while we investigated and resolved this! We’re sorry for the trouble as well. If you experience any further issues, please raise a ticket through our Help Center. Thanks!

Read the full incident report →