Hotjar had 7 outages in the last 2 years totaling 80h 47m of downtime — averaging 0.3 incidents per month.
There were 7 Hotjar outages since November 14, 2025 totaling 80h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some accounts may experience a temporary pause in Hotjar Session Recordings and see tag verification warnings. The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved, and data is collecting as normal.
This incident has been resolved.
This incident has been resolved.
We experienced a temporary issue where some VOC responses may not have been captured between 12:00 UTC and 14:20 UTC on June 10th. System performance has since returned to normal.
On 22nd January 9.30am UTC we deployed a change that meant users who: - Created a Contentsquare Account - Were then invited to a Hotjar Account Would be unable to login to the Hotjar Account due to a bug on the login process. On 27th January 5pm UTC, we deployed a change to undo the root cause and we are resolving the issue for the mistakenly locked accounts.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.
We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable.
This incident is resolved, and Heatmaps are working as normal.