HotDoc experienced a minor incident on November 12, 2025 affecting hotdoc.com.au and Sidebar, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
hotdoc.com.auSidebar
Update timeline
- investigating Nov 12, 2025, 01:12 AM UTC
We have identified an issue affect HotDoc Sidebar. Customers may experience the sidebar showing as blank or not loading as expected. We are currently investigating the issue and will provide further updates.
- identified Nov 12, 2025, 01:16 AM UTC
Our Development team have investigated the issue and have identified the cause of the issue. Our product team a currently implementing a solution. Further updates to come.
- resolved Nov 12, 2025, 02:57 AM UTC
This incident has been resolved. If are you still experiencing issues, please contact our Support team.