hosting.com experienced a major incident on May 18, 2026, lasting 2d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 18, 2026, 07:55 AM UTC
Please be advised that our Kenyan Support Team will be unavailable today due to an internal company activity. During this time, clients may experience slightly longer-than-usual response times through our support channels. We sincerely appreciate your patience and understanding while we complete this internal event.
- investigating May 19, 2026, 05:13 AM UTC
Please be advised that our Kenyan Support Team continues to operate with limited availability today due to the ongoing planned demonstrations across Nairobi and related safety considerations. As a result, clients may continue to experience slightly longer-than-usual response times across our support channels. Our teams remain actively monitoring services and assisting customers as quickly as possible. We sincerely appreciate your continued patience, understanding, and support during this time.
- resolved May 20, 2026, 12:10 PM UTC
Our Kenyan Support Team has now resumed normal operations following the planned demonstrations across Nairobi. We appreciate your patience during this time.