Temporary limited access | s1048.use1.mysecurecloudhost.com

Update timeline

1. investigating May 17, 2026, 03:23 AM UTC

   We are aware of a few customers having intermittent disruptions to our services connected to server s1048.use1.mysecurecloudhost.com due to port issues. Our infrastructure team are working on this as a priority to resolve this matter. If you need any assistance in the immediate, please reach out to our support team.

2. investigating May 18, 2026, 02:19 AM UTC

   We have identified the likely cause of the intermittent connectivity issues affecting some services on this server. Our senior infrastructure team is actively working on remediation, and we are continuing to monitor affected services while this work is carried out. We will provide further updates as progress is made.

3. resolved May 20, 2026, 06:27 AM UTC

   To provide a further update. Due to the ongoing high traffic on the server, Our system engineers applied a fix by assigning new IPs and all services should be functioning as normal. For clients using our name servers: No action is required For clients using external name servers: They need to manually update their records. They can find their new IP in cPanel => Shared IP Address.

4. resolved May 21, 2026, 06:43 AM UTC

   We've now resolved the incident. Thanks for your patience.