Hosting UK incident

Packet loss to some servers

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on October 28, 2019 affecting Network, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2019, 09:00 AM UTC
Resolved
Oct 28, 2019, 10:50 AM UTC
Duration
1h 50m
Detected by Pingoru
Oct 28, 2019, 09:00 AM UTC

Affected components

Network

Update timeline

  1. investigating Oct 28, 2019, 09:00 AM UTC

    We are investigating packet loss to some servers which will be manifesting itself to customers as slow access too servers.

  2. identified Oct 28, 2019, 10:15 AM UTC

    We believe we've isolated the source of the problem. We'll continue to monitor.

  3. resolved Oct 28, 2019, 10:50 AM UTC

    We believe this incident resolved.