Hosting UK experienced a minor incident on December 4, 2019, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 04, 2019, 07:55 AM UTC
Engineers are working to resolve an issue with otter.xssl.net.
- monitoring Dec 04, 2019, 09:09 AM UTC
The server is now back online. Engineers are continue to monitor the server closely.
- identified Dec 04, 2019, 09:35 AM UTC
The software vendors have confirmed this was due to a bug in their latest update. We are reverting this update on the servers now until the vendors release a fix.
- monitoring Dec 04, 2019, 01:11 PM UTC
We have now applied a fix which should fix the bug that was in the previous release. We are still monitoring though to make sure this has fixed the issue.
- resolved Dec 05, 2019, 12:45 PM UTC
We have not had any issues since the patch applied yesterday. We believe the issue has now been resolved