Hosting UK incident

Web site issues on hercules.xssl.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on February 7, 2020, lasting 6d 8h. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2020, 12:30 AM UTC
Resolved
Feb 13, 2020, 09:25 AM UTC
Duration
6d 8h
Detected by Pingoru
Feb 07, 2020, 12:30 AM UTC

Update timeline

  1. investigating Feb 07, 2020, 12:30 AM UTC

    We are currently investigating an issue with websites showing a suspended or IP mismatch page on the cPanel server hercules.xssl.net. Engineers are currently working on the issue. Updates will be posted here.

  2. identified Feb 07, 2020, 09:38 AM UTC

    We are now seeing better results with most of the sites on the shared IP working.

  3. monitoring Feb 07, 2020, 12:03 PM UTC

    Sites on dedicated IPs should now be working. If you still have any issues with this host, please contact us.