Hosting UK incident

Migration of Ventura.xssl.net & Vulcan.xssl.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on March 2, 2020, lasting 24d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2020, 03:00 PM UTC
Resolved
Mar 26, 2020, 04:42 PM UTC
Duration
24d 1h
Detected by Pingoru
Mar 02, 2020, 03:00 PM UTC

Update timeline

  1. investigating Mar 02, 2020, 03:00 PM UTC

    Today we will be performing the Migration of 2 servers: ventura.xssl.net - Start of Migration 3pm, Expected to finish 5pm. vulcan.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once ventura has finished). While the servers are being moved, services will be down until the restore has finished. We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

  2. investigating Mar 02, 2020, 03:06 PM UTC

    Services on Ventura.xssl.net have now stopped and the sync to the new host has started. The expected end of the migration is 5pm.

  3. investigating Mar 02, 2020, 04:31 PM UTC

    The sync of Ventura.xssl.net is finished. We will not begin adding the IPs to the new server.

  4. investigating Mar 02, 2020, 04:40 PM UTC

    The migration of Ventura.xssl.net is now finished. We will now start the migration of Vulcan.xssl.net

  5. investigating Mar 02, 2020, 04:43 PM UTC

    Services on vulcan.xssl.net have now been stopped. The sync has begun, we expect this to be finished by 6:45pm

  6. investigating Mar 02, 2020, 06:21 PM UTC

    The sync of Vulcan.xssl.net has finished. We are now moving over the IPs

  7. investigating Mar 02, 2020, 06:27 PM UTC

    The server vulcan.xssl.net has been completed. The server is backup and services should now be running as normal. Any further issues, please contact support.