Hosting UK incident

Migration of Excalibur.xssl.net & Demon.xssl.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on March 2, 2020, lasting 24d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 02, 2020, 03:00 PM UTC
Resolved
Mar 26, 2020, 04:42 PM UTC
Duration
24d 1h
Detected by Pingoru
Mar 02, 2020, 03:00 PM UTC

Update timeline

  1. investigating Mar 02, 2020, 03:00 PM UTC

    Today we will be performing the Migration of 2 servers: excalibur.xssl.net - Start of Migration 3pm, Expected to finish 5pm. demon.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once excalibur has finished). While the servers are being moved, services will be down until the restore has finished. We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

  2. investigating Mar 02, 2020, 03:25 PM UTC

    The service on excalibur.xssl.net has now stopped and the server is being synced. This is expected to finish at 5pm.

  3. investigating Mar 02, 2020, 06:08 PM UTC

    demon.xssl.net - Migration has started for the server.

  4. investigating Mar 02, 2020, 07:52 PM UTC

    demon.xssl.net - The migration is overrunning the scheduled time. Services will be stopped for a while longer.

  5. identified Mar 02, 2020, 09:51 PM UTC

    The server migration has completed. All services are back up and running. Please let us know if you are experiencing any issues via a Support ticket.