Hosting UK incident

Migration of Moth.xssl.net and Widget.xssl.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on March 3, 2020, lasting 2h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2020, 02:56 PM UTC
Resolved
Mar 03, 2020, 05:39 PM UTC
Duration
2h 43m
Detected by Pingoru
Mar 03, 2020, 02:56 PM UTC

Update timeline

  1. investigating Mar 03, 2020, 02:56 PM UTC

    Today we will be performing the Migration of 2 servers: Widget.xssl.net - Start of Migration 3pm, Expected to finish 5pm. Moth.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Widget has finished). While the servers are being moved, services will be down until the restore has finished. We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

  2. investigating Mar 03, 2020, 03:03 PM UTC

    The services on Widget.xssl.net have been stopped and the sync is now running. We would expect the services to be back up and running at 5pm.

  3. investigating Mar 03, 2020, 04:32 PM UTC

    The Widget.xssl.net migration has now finished and the server is back up and running. We are now moving onto the Moth.xssl.net migration, expected time of completion is 6:30pm

  4. resolved Mar 03, 2020, 05:39 PM UTC

    The server migration has completed. All services are back up and running. Please let us know if you are experiencing any issues via a Support ticket.