Hosting UK incident

Migration of Merlin.xssl.net and Harpoon.xssl.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on March 10, 2020, lasting 4h 58m. The incident has been resolved; the full update timeline is below.

Started
Mar 10, 2020, 03:00 PM UTC
Resolved
Mar 10, 2020, 07:58 PM UTC
Duration
4h 58m
Detected by Pingoru
Mar 10, 2020, 03:00 PM UTC

Update timeline

  1. investigating Mar 10, 2020, 03:00 PM UTC

    Today we will be performing the Migration of 2 servers: Merlin.xssl.net - Start of Migration 3pm, Expected to finish 5pm. Harpoon.xssl.net - Expected Start of Migration 5pm, Expected finish 7pm (will start once Merlin has finished). While the servers are being moved, services will be down until the restore has finished. We will do our best to get these done sooner than expected and get services running again. Updates will be posted throughout the day as this is progressed.

  2. investigating Mar 10, 2020, 03:01 PM UTC

    Services on merlin.xssl.net are being stopped and the migration is about to begin. We expect this to finish at 5pm.

  3. investigating Mar 10, 2020, 04:26 PM UTC

    The migration of merlin.xssl.net has now finished. Services should now be back up and running. We will now shutdown services on harpoon.xssl.net and begin the migration of this host.

  4. resolved Mar 10, 2020, 07:58 PM UTC

    To confirm as of 6pm all services on harpoon.xssl.net are up. Any further issues, please contact support.