Hosting UK experienced a minor incident on April 27, 2020, lasting 19h 52m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 27, 2020, 04:15 PM UTC
We are currently investigating what appears to a network issue affecting a large number of servers in one of our Data Centres. Services on the ACI platform have been disrupted in our Maidenhead Datacentre (DC5). This is impacting the majority of traffic flows out of DC5. Our senior technicians and networking staff are aware of the issue and working towards a resolution Please check back for updates
- identified Apr 27, 2020, 05:17 PM UTC
Our Network teams are still working to resolve the issue.
- investigating Apr 27, 2020, 05:37 PM UTC
The issue is still being worked on.
- investigating Apr 27, 2020, 06:00 PM UTC
The issue is till being worked on. Out Network team is currently working with Cisco to resolve the fault.
- investigating Apr 27, 2020, 06:19 PM UTC
The issue is still being worked on.
- monitoring Apr 27, 2020, 06:38 PM UTC
We are seeing services return. We're currently awaiting further updates, and are continuing to monitor the situation.