Hosting UK experienced a minor incident on August 28, 2020, lasting 22h 12m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 28, 2020, 01:10 PM UTC
We're currently investigating a loss of connectivity to some services. Our network team are working on this as a matter of urgency.
- investigating Aug 28, 2020, 01:42 PM UTC
Our Network team are continuing to work on the issue.
- investigating Aug 28, 2020, 01:56 PM UTC
Our network team is continuing to work on this issue. We have no further information at this time.
- investigating Aug 28, 2020, 02:13 PM UTC
The issue is still being worked on. We have no further information at this time.
- investigating Aug 28, 2020, 02:37 PM UTC
We're still working on the issue. We have no further information at this time.
- investigating Aug 28, 2020, 02:53 PM UTC
Our network team is still working on the issue. We've not further information currently.
- investigating Aug 28, 2020, 03:57 PM UTC
Our network team are working with our hardware provider Cisco to resolve the issue. We have no further information at this time.
- monitoring Aug 28, 2020, 04:16 PM UTC
We're seeing connectivity restored to the majority of services. Our teams are continuing to monitor the issue.
- monitoring Aug 28, 2020, 05:39 PM UTC
[17:37] Jonathan Hughes Our networks team has been able to restore service now although there is still some work to do in order to resolve this. I’m sure you are keen for an explanation as to what happened. This will be investigated within the networking team along with Cisco who will determine the root cause and ultimately produce the Reason For Outage (RFO)
- resolved Aug 29, 2020, 11:22 AM UTC
Following maintenances work last night this issue is now considered resolved.