Hosting UK incident

SQL connectivity issues on plesk74.hostinguk.net

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on October 6, 2020, lasting 2d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2020, 02:30 PM UTC
Resolved
Oct 09, 2020, 12:34 PM UTC
Duration
2d 22h
Detected by Pingoru
Oct 06, 2020, 02:30 PM UTC

Update timeline

  1. investigating Oct 06, 2020, 02:30 PM UTC

    We are currently investigating an issue where the plesk web server (plesk74.hostinguk.net) is unable to connect to the SQL server (sql11.hostinguk.net). Currently, we believe the issue is isolated to these 2 servers. We are investigating this further. We will provide any further updates as the issue is progressed.

  2. monitoring Oct 06, 2020, 03:56 PM UTC

    There was a network issue between the 2 servers. This has now been resolved and database connections can be made. We're still watching this issue however if you do find any further problems, please let us know.