Hosting UK incident

Customers may be experiencing downtime on VPS service.

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on February 6, 2021, lasting 9d 13h. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2021, 06:05 PM UTC
Resolved
Feb 16, 2021, 07:57 AM UTC
Duration
9d 13h
Detected by Pingoru
Feb 06, 2021, 06:05 PM UTC

Update timeline

  1. investigating Feb 06, 2021, 06:05 PM UTC

    Some customers are currently experiencing some issues with their VPS service. This is being investigated by our Senior Engineers. An update on the service will be given as soon as possible.

  2. identified Feb 06, 2021, 06:46 PM UTC

    The fault has been escalated to the software vendors for further investigation and resolution. We will update further when we have further information.

  3. identified Feb 06, 2021, 07:46 PM UTC

    The underlying fault has been identified and engineers are working to bring offline virtual machines online. We're unable to provide an ETA at this time.

  4. identified Feb 06, 2021, 08:39 PM UTC

    Engineers are still working on the issue. We have not further update on a timescale to resolution at this time.

  5. identified Feb 06, 2021, 09:01 PM UTC

    Engineers are still working on the issue in conjunction with the software vendors, we have no further information at this time.

  6. monitoring Feb 06, 2021, 09:57 PM UTC

    Services are now being restored to operation. We are still working on the issue actively to resolve any further issues.

  7. identified Feb 06, 2021, 11:01 PM UTC

    Engineers are still working to bring the remaining Virtual Servers affected back online.

  8. identified Feb 07, 2021, 12:28 AM UTC

    Engineers have brought most virtual servers back online now. We are still working on the remaining few as a matter of urgency.

  9. monitoring Feb 07, 2021, 03:55 AM UTC

    Engineers have now brought all services online. If you do continue to see problems with your Virtual Server, please get in touch with our support team.

  10. identified Feb 10, 2021, 04:49 AM UTC

    Engineers are investigating a repeat of errors affecting some services on our Virtual server platforms.

  11. identified Feb 10, 2021, 08:08 AM UTC

    Offline virtual machines have been brought back online. Engineers are working to identify any running machines that are still affected.

  12. monitoring Feb 10, 2021, 09:54 AM UTC

    All Virtual Machines are now running. If you do encounter any difficulties with your server please contact our support team

  13. investigating Feb 16, 2021, 03:53 AM UTC

    Engineers are still working to bring the remaining VMs online.