Hosting UK incident

Nova MySQL issue

Minor Resolved View vendor source →

Hosting UK experienced a minor incident on February 18, 2021, lasting 4h 2m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2021, 07:57 AM UTC
Resolved
Feb 18, 2021, 11:59 AM UTC
Duration
4h 2m
Detected by Pingoru
Feb 18, 2021, 07:57 AM UTC

Update timeline

  1. investigating Feb 18, 2021, 07:57 AM UTC

    We're aware of an issue affecting MySQL on nova.simpleservers.co.uk This is currently being investigated. Updates to follow.

  2. investigating Feb 18, 2021, 10:03 AM UTC

    [10:00] We're still working on this problem currently. Thank you for your patience.

  3. identified Feb 18, 2021, 10:54 AM UTC

    [10:50] A fault has been found with the MySQL instance on the server. We're currently in the process of migrating customers to a new host. The backup data we're using for this task was taken at 2AM today (UK TIME) This does mean any changes between 2AM and now will be lost. Further updates to follow.

  4. resolved Feb 18, 2021, 11:59 AM UTC

    [12:00] All customers have been migrated to a new server, you should also have received an email to confirm this. If you're still seeing an issue please let our support team know.