Hosting UK experienced a minor incident on July 29, 2023 affecting Support portal, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Support portal
Update timeline
- investigating Jul 29, 2023, 04:00 PM UTC
We are investigating a fault with our support portal currently. Further updates will be posted here. Support tickets are unavailable while this is ongoing. Please contact our team via the live chat portal for the time being.
- identified Jul 29, 2023, 05:15 PM UTC
Engineers are still working to resolve the issue, We apologise for any difficulty caused by this. Our team is available over live chat to help resolve any current issues
- resolved Jul 29, 2023, 07:16 PM UTC
Our support system is now back online. Please be aware that following these issues any tickets raised my need to be re-issued. If you have any difficulties please get in touch.