Hosting UK experienced a minor incident on July 30, 2023 affecting Support portal, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Support portal
Update timeline
- investigating Jul 30, 2023, 09:41 PM UTC
We are investigating a fault with our support portal currently. Further updates will be posted here. Support tickets are unavailable while this is ongoing. Please contact our team via the live chat portal for the time being.
- identified Jul 30, 2023, 11:05 PM UTC
Engineers are continuing to work on the issue. We apologise for any difficulty this may cause.
- identified Jul 31, 2023, 12:22 AM UTC
Engineers continue to work on the issue.
- resolved Jul 31, 2023, 01:32 AM UTC
the portal is now backonline.