Hosting UK experienced a minor incident on May 16, 2024 affecting Email Platform, lasting 1h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Email Platform
Update timeline
- investigating May 16, 2024, 11:17 AM UTC
We are aware of an issue with our mail servers (Mail4/6). This is being actively worked on by our engineers.
- resolved May 16, 2024, 11:33 AM UTC
We believe the issues with the server are now resolved.
- monitoring May 16, 2024, 12:44 PM UTC
We are seeing some delays in email delivery. We expect this to be resolved in the next 2 hours.
- resolved May 16, 2024, 01:16 PM UTC
Any delayed email has now been released from queues. If you have any expected emails that have not arrived, please get in touch with our support team detailing the Sending Address, Receiving Address, and approximate time of sending.