Hoopla Hosting experienced a major incident on February 26, 2025 affecting Web Hosting, lasting 3h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Web Hosting
Update timeline
- investigating Feb 26, 2025, 09:30 PM UTC
CP12 Server is experiencing issues - Engineers are working to resolve ASAP.
- investigating Feb 26, 2025, 09:30 PM UTC
We are continuing to investigate this issue.
- identified Feb 26, 2025, 10:30 PM UTC
The issue has been identified and engineers are implementing a fix.
- identified Feb 26, 2025, 10:59 PM UTC
Email services have been restored on CP12. Engineers are working on resolving website 503 errors. We appreciate your patience and sincerely apologize for any inconveniences caused.
- monitoring Feb 27, 2025, 12:07 AM UTC
Fix has been implemented and engineers are monitoring services.
- resolved Feb 27, 2025, 01:23 AM UTC
Outage is now resolved.