Hoopla Hosting incident

Email Deliverability Issues - Outlook, Hotmail.com

Notice Resolved View vendor source →
Started
Feb 25, 2026, 08:53 PM UTC
Resolved
Feb 26, 2026, 03:46 AM UTC
Duration
6h 52m
Detected by Pingoru
Feb 25, 2026, 08:53 PM UTC

Affected components

Web Hosting

Update timeline

  1. investigating Feb 25, 2026, 08:53 PM UTC

    Engineers are currently investigating mail issues on CP12 - Excessive email forwarder traffic to Outlook.com & Hotmail.com email addresses have caused an IP block. Engineers are working with Microsoft to get the IP unblocked ASAP.

  2. monitoring Feb 26, 2026, 01:56 AM UTC

    A fix has been implemented and engineers are continuing to monitor. Mail sending functionality has been restored for Outlook.com & Hotmail.com email addresses.

  3. resolved Feb 26, 2026, 03:46 AM UTC

    This incident is now resolved. Mail deliverability is now back to normal.

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