Holvi had 12 outages in the last 2 years totaling 1421h 18m of downtime — averaging 0.5 incidents per month.
There were 12 Holvi outages since September 30, 2024 totaling 1421h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have detected disruptions in receiving SMS messages with some mobile operators. This may cause disruptions in receiving verification codes from Holvi. We are working hard to fix the issue and get everything running smoothly again. We apologise for the inconvenience!
This incident has been resolved.
We're currently investigating an issue where some customers are unable to confirm card payments in the Holvi app. Our team is actively working on a fix. We'll update this page as soon as the issue is resolved. Einige Kund:innen haben derzeit Probleme bei der Bestätigung von Kartenzahlungen Aktuell untersuchen wir ein Problem, bei dem einige Kund:innen Kartenzahlungen in der Holvi App nicht bestätigen können. Unser Team arbeitet bereits an einer Lösung. Wir aktualisieren diese Seite, sobald das Problem behoben ist. Osalla asiakkaista ongelmia korttimaksujen vahvistamisessa Tutkimme ongelmaa, jonka vuoksi osa asiakkaista ei voi vahvistaa korttimaksuja Holvi-sovelluksessa. Työskentelemme korjauksen parissa, ja päivitämme tämän statuksen heti, kun ongelma on ratkaistu.
This incident has been resolved.
We’re currently experiencing an issue with sending e-invoices due to a problem at one of our external partners. Some e-invoices may be delayed or rejected. Our team is working closely with the provider to resolve this. We’ll share updates if there’s anything new to communicate.
This incident has been resolved.
Our third-party provider is currently experiencing issues processing Verification of Payee information for incoming payments to Finnish IBANs. Please note that this error message does not prevent the payments from being completed. We are working together to resolve the issue as soon as possible and apologize for any inconvenience caused.
This incident has been resolved.
We are observing issues with SEPA Instant payments processing, and are actively looking into it. In the meantime, please use the standard SEPA payment method. We apologize for any inconvenience caused.
This incident has been resolved.
We have identified an issue with incoming SEPA payments in Finland and are working to resolve it.
We’re processing payments again and the issue is resolved. Some customers may still see slight delays while we catch up on transactions. Everything is back to normal.
Since 6 September, instant payments have not gone through and remain unavailable. All instant payments from this period need to be reinitiated – please use regular SEPA transfers instead. We are working on a fix and will share updates here.
The issue has been identified and a fix is being implemented.
Instant payments issue – resolved The technical issue has been fixed and services are fully operational. Instant payments sent between 6 September and 8 September ~09:00 CET did not go through and need to be reinitiated. Regular SEPA payments may have been delayed on 8 September morning but have since been processed.
Visa card top-ups are temporarily unavailable due to a technical issue. This only affects customers if they use a Visa card to top up their Holvi account. Mastercard, SEPA Instant and Finnish bank buttons still work as normal. We’re working on a fix. Echtzeit-Einzahlungen per Visa-Karte über die Top-Up-Funktion sind vorübergehend nicht möglich. Dies betrifft nur Kund*innen, die ihr Holvi Konto per Visa-Karte über die Top-Up-Funktion aufladen. Mastercard und Echtzeitüberweisungen (SEPA Instant) funktionieren wie gewohnt. Wir arbeiten an einer Lösung. Visa-korteilla tehdyt Top up -pikasiirrot ovat väliaikaisesti pois käytöstä teknisen ongelman vuoksi. Tämä koskee sinua vain, jos käytät Visa-korttia Holvi-tilisi lataamiseen. Mastercard, SEPA-pikasiirrot ja suomalaiset pankkipainikkeet toimivat edelleen normaalisti. Työskentelemme parhaillaan korjauksen parissa.
We are continuing to investigate this issue.
This incident has been resolved.
We’re currently facing issues with Holvi debit card payments requiring 3D Secure (3DS) authentication. This may prevent Holvi customers from completing online purchases in apps or shops that use 3D Secure. Our team is working on a fix and aims to resolve this as soon as possible. Thank you for your patience – we’ll keep you updated here.
This incident has been resolved.
We’re investigating an issue for iOS (Apple) users We've noticed a problem for iOS (Apple) users. Our team is already looking into fixing it. For further assistance, please contact our support team – we're here to help. We appreciate your patience. Selvitämme IOS-käyttöjärjestelmään liittyvää ongelmaa (Apple) Huomasimme ongelman Holvin käytössä IOS-käyttöjärjestelmällä. Tiimimme on jo selvittämässä tilannetta ja korjaa sen mahdollisimman pian. Jos tarvitset tukea, otathan yhteyttä asiakastukeemme – autamme mielellämme. Kiitos kärsivällisyydestäsi. Wir beheben ein Problem in der Holvi-App für iOS (Apple) Wir haben ein Problem in der Holvi-App für Nutzer*innen von iOS (Apple) festgestellt. Unser Team ist bereits dabei, das Problem zu beheben. Falls du Fragen hast, melde dich gerne bei unserem Support-Team. Vielen Dank für deine Geduld.
This incident has been resolved.
We recently had an issue with accessing PDFs for invoices, order receipts, and other documents, except for newly created ones. This caused errors like blue screens and failed Dropbox exports. We’ve identified the issue and are working on fixing it. It might take a little time for everything to be fully back to normal for all customers. Thanks for your patience, and we’ll keep you posted if anything changes.
This incident has been resolved.
We are currently experiencing delays with our verification process due to a third-party service issue. This may impact customers needing to verify or re-verify their accounts. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.
This incident has been resolved.