Holvi Outage History

We're currently investigating an issue where some customers are unable to confirm card payments in the Holvi app. Our team is actively working on a fix. We'll update this page as soon as the issue is resolved. Einige Kund:innen haben derzeit Probleme bei der Bestätigung von Kartenzahlungen Aktuell untersuchen wir ein Problem, bei dem einige Kund:innen Kartenzahlungen in der Holvi App nicht bestätigen können. Unser Team arbeitet bereits an einer Lösung. Wir aktualisieren diese Seite, sobald das Problem behoben ist. Osalla asiakkaista ongelmia korttimaksujen vahvistamisessa Tutkimme ongelmaa, jonka vuoksi osa asiakkaista ei voi vahvistaa korttimaksuja Holvi-sovelluksessa. Työskentelemme korjauksen parissa, ja päivitämme tämän statuksen heti, kun ongelma on ratkaistu.

We’re currently experiencing an issue with sending e-invoices due to a problem at one of our external partners. Some e-invoices may be delayed or rejected. Our team is working closely with the provider to resolve this. We’ll share updates if there’s anything new to communicate.

Our third-party provider is currently experiencing issues processing Verification of Payee information for incoming payments to Finnish IBANs. Please note that this error message does not prevent the payments from being completed. We are working together to resolve the issue as soon as possible and apologize for any inconvenience caused.

We are observing issues with SEPA Instant payments processing, and are actively looking into it. In the meantime, please use the standard SEPA payment method. We apologize for any inconvenience caused.

We have identified an issue with incoming SEPA payments in Finland and are working to resolve it.

Since 6 September, instant payments have not gone through and remain unavailable. All instant payments from this period need to be reinitiated – please use regular SEPA transfers instead. We are working on a fix and will share updates here.

Visa card top-ups are temporarily unavailable due to a technical issue. This only affects customers if they use a Visa card to top up their Holvi account. Mastercard, SEPA Instant and Finnish bank buttons still work as normal. We’re working on a fix. Echtzeit-Einzahlungen per Visa-Karte über die Top-Up-Funktion sind vorübergehend nicht möglich. Dies betrifft nur Kund*innen, die ihr Holvi Konto per Visa-Karte über die Top-Up-Funktion aufladen. Mastercard und Echtzeitüberweisungen (SEPA Instant) funktionieren wie gewohnt. Wir arbeiten an einer Lösung. Visa-korteilla tehdyt Top up -pikasiirrot ovat väliaikaisesti pois käytöstä teknisen ongelman vuoksi. Tämä koskee sinua vain, jos käytät Visa-korttia Holvi-tilisi lataamiseen. Mastercard, SEPA-pikasiirrot ja suomalaiset pankkipainikkeet toimivat edelleen normaalisti. Työskentelemme parhaillaan korjauksen parissa.

We are continuing to investigate this issue.

We’re currently facing issues with Holvi debit card payments requiring 3D Secure (3DS) authentication. This may prevent Holvi customers from completing online purchases in apps or shops that use 3D Secure. Our team is working on a fix and aims to resolve this as soon as possible. Thank you for your patience – we’ll keep you updated here.

We’re investigating an issue for iOS (Apple) users We've noticed a problem for iOS (Apple) users. Our team is already looking into fixing it. For further assistance, please contact our support team – we're here to help. We appreciate your patience. Selvitämme IOS-käyttöjärjestelmään liittyvää ongelmaa (Apple) Huomasimme ongelman Holvin käytössä IOS-käyttöjärjestelmällä. Tiimimme on jo selvittämässä tilannetta ja korjaa sen mahdollisimman pian. Jos tarvitset tukea, otathan yhteyttä asiakastukeemme – autamme mielellämme. Kiitos kärsivällisyydestäsi. Wir beheben ein Problem in der Holvi-App für iOS (Apple) Wir haben ein Problem in der Holvi-App für Nutzer*innen von iOS (Apple) festgestellt. Unser Team ist bereits dabei, das Problem zu beheben. Falls du Fragen hast, melde dich gerne bei unserem Support-Team. Vielen Dank für deine Geduld.

We are currently experiencing delays with our verification process due to a third-party service issue. This may impact customers needing to verify or re-verify their accounts. Our team is actively working to resolve the issue as quickly as possible. We appreciate your patience and understanding.