Holm Security Outage History

We are currently investigating an issue that is causing the Security Center to be unavailable. This incident will receive continuous updates as we make progress on our investigation. For any urgent matters, contact [email protected].

We have identified that the root-cause of the issue is a problem our cloud-provider is currently facing. Currently we see the services coming back. We are going to monitor the situation to make sure everything works as expected. This incident will be closed within 48h once we have confirmed that everything is back to normal. For any urgent matters, contact [email protected].

We are currently investigating an issue with Scanner Appliances that is impacting their online-status. Currently there is a problem with updating the status, so some Scanner Appliances seem to be disconnected, even though they are actually fine. This incident will receive continuous updates as we make progress on our investigation. For any urgent matters, contact [email protected].

We have isolated the issue and applied a verified solution to remediate the incident. Our team will continue to monitor the health of our systems to make sure that the solution is working as intended.

We are currently investigating an issue with dynamic tags that is causing those tags not getting assigned to assets. This incident will receive continuous updates as we make progress on our investigation. For any urgent matters, contact [email protected].

We have isolated the issue and applied a fix to remediate the incident. Our team will continue to monitor the health of our systems to make sure that the solution is working as intended. All tags should be assigned by tomorrow morning.

We are currently investigating an issue with the processing of scans. For any urgent matters, contact [email protected].

We are still investigating the root-cause of this incident and are planning actions to improve the situation until we resolved the issue.

We see increased latency when starting and processing scans again.

We have determined that a set of scans with a large amount of results are using up the full capacity and by that throttling other scans. To remediate this, we have dedicated a pool of resources for tasks like starting scans. This means that during the weekend, processing results will be delayed, but scans should start without much of a delay. We will keep this incident open and post updates as we make progress with the remediation process.

We are currently experiencing delays in scheduled security scans across our platform. Our engineering team has identified the issue and is actively working on a resolution. This incident will receive continuous updates as we make progress on our investigation. For any urgent matters, contact [email protected].

We are currently investigating an issue with reports that is causing delays in various places, for example when generating reports or sending passwords for encrypted reports. This incident will receive continuous updates as we make progress on our investigation. For any urgent matters, contact [email protected].

We have isolated the issue and applied a solution to remediate the incident. The reports that have been delayed previously are now being generated to catch up. Our team will continue to monitor the health of our systems to make sure that the solution is working as intended and all reports get generated. This incident will be closed within 48h once we have confirmed that everything is back to normal. For any urgent matters, contact [email protected].