Hiver Outage History

Hiver is up right now

Hiver had 8 outages in the last 2 years totaling 27h 15m of downtime — averaging 0.3 incidents per month.

There were 8 Hiver outages since September 24, 2025 totaling 27h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.hiverhq.com

Major May 13, 2026

Unable to Change Status and Assign Emails in Hiver for Gmail

Detected by Pingoru
May 13, 2026, 08:08 AM UTC
Resolved
May 13, 2026, 08:16 AM UTC
Duration
8m
Affected: Email User Experience
Timeline · 3 updates
  1. investigating May 13, 2026, 08:08 AM UTC

    We are currently investigating an issue where some users are unable to change email statuses and assign emails in Hiver for Gmail. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We apologize for the inconvenience and will continue to share updates here as we make progress.

  2. identified May 13, 2026, 08:13 AM UTC

    We have identified the cause of the issue affecting the ability to change email statuses and assign emails in Hiver for Gmail. Our engineering team is currently working on implementing a fix and restoring full functionality as quickly as possible.

  3. resolved May 13, 2026, 08:16 AM UTC

    The issue affecting the ability to change email statuses and assign emails in Hiver for Gmail has now been resolved. Our engineering team has implemented the fix, and services are operating normally again.

Read the full incident report →

Major April 28, 2026

Hiver's Chat services downtime

Detected by Pingoru
Apr 28, 2026, 03:05 PM UTC
Resolved
Apr 28, 2026, 03:05 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Apr 29, 2026, 03:39 PM UTC

    On April 28th at 3:05 PM UTC, Hiver faced an issue with Chat services, which lasted for about 43 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 3:48 PM UTC.

Read the full incident report →

Minor March 31, 2026

Shared Mailbox Creation Temporarily Unavailable

Detected by Pingoru
Mar 31, 2026, 03:34 PM UTC
Resolved
Apr 01, 2026, 08:02 AM UTC
Duration
16h 27m
Affected: Google Apps Gmail
Timeline · 2 updates
  1. investigating Mar 31, 2026, 03:34 PM UTC

    Due to an ongoing Google authorization issue, creating new Shared Mailboxes and reauthorizing Google user or group inboxes is currently unavailable. Our team is actively working with Google to resolve this at the earliest. If you need any assistance, please reach out to [email protected].

  2. resolved Apr 01, 2026, 08:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 27, 2026

Hiver sync services are experiencing a downtime.

Detected by Pingoru
Mar 27, 2026, 11:53 AM UTC
Resolved
Mar 27, 2026, 12:40 PM UTC
Duration
46m
Affected: Email User ExperienceEmail Sync
Timeline · 2 updates
  1. identified Mar 27, 2026, 11:53 AM UTC

    We’re currently experiencing an issue with email sync in Hiver. Our engineering team is actively investigating and working to resolve this. We’ll share the next update within the next 30 minutes.

  2. resolved Mar 27, 2026, 12:40 PM UTC

    We're back! All our Hiver services are up and running now. We thank you for your patience.

Read the full incident report →

Major November 18, 2025

Hiver's Automation services downtime

Detected by Pingoru
Nov 18, 2025, 05:12 PM UTC
Resolved
Nov 18, 2025, 06:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 18, 2025, 05:12 PM UTC

    On November 18th at 6:30 AM UTC, Hiver faced an issue with Automation services, which lasted for about 1 hour 30 minutes. Our engineers quickly identified the cause and the issue was fully resolved by 8:00 AM UTC.

Read the full incident report →

Minor October 6, 2025

Hiver's activity panel services are experiencing degraded performance

Detected by Pingoru
Oct 06, 2025, 04:49 PM UTC
Resolved
Oct 06, 2025, 05:47 PM UTC
Duration
58m
Affected: Email User ExperienceViews
Timeline · 3 updates
  1. investigating Oct 06, 2025, 04:49 PM UTC

    We are currently investigating issues affecting the performance of Hiver's Activity Panel. Our engineering team is actively working on diagnosing and resolving the problem. We will provide an update within the next 30 minutes.

  2. investigating Oct 06, 2025, 05:26 PM UTC

    Our engineering team continues to investigate the cause of the degraded performance affecting Hiver’s Activity Panel. We are actively working to identify the root cause and will share the next update within 30 minutes.

  3. resolved Oct 06, 2025, 05:47 PM UTC

    We’ve deployed a fix, and all Hiver services are now fully operational. Thank you for your patience while we worked to resolve this issue.

Read the full incident report →

Critical September 24, 2025

Hiver services are experiencing downtime. Impacted region: Europe

Detected by Pingoru
Sep 24, 2025, 11:53 AM UTC
Resolved
Sep 24, 2025, 12:53 PM UTC
Duration
1h
Affected: Email User ExperienceEmail SyncNotification ServicesViews
Timeline · 3 updates
  1. identified Sep 24, 2025, 11:14 AM UTC

    We’ve received reports from customers in the European region that the Hiver extension isn’t loading. Our engineering team is actively looking into it, and we’ll provide an update within the next 30 minutes.

  2. identified Sep 24, 2025, 11:53 AM UTC

    The issue with the Hiver extension in the European region has been fully resolved. Services are operating normally, and we truly appreciate your patience and understanding.

  3. resolved Sep 24, 2025, 12:53 PM UTC

    This incident has been resolved.

Read the full incident report →