Hivebrite experienced a minor incident on September 12, 2022 affecting US production servers, lasting 2h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 12, 2022, 05:50 PM UTC
Webapp is currently experiencing technical issues generating slowness for USProd users. Admin jobs (such as mail sending and indexations) are currently experiencing slowness for USProd users too. This doesn't impact customer data but it might impact the display of data to users. We apologize for the inconvenience, we've identified a fix and are working to resolve this as quickly as possible.
- monitoring Sep 12, 2022, 06:41 PM UTC
WebApp and admin jobs were recently experiencing some technical issues that caused slowness for USProd users. We've fixed the issue and are continuing to monitor the situation. There was no impact to customer data.
- resolved Sep 12, 2022, 08:14 PM UTC
WebApp and admin jobs were recently experiencing some technical issues that caused slowness for USProd users. The platform is now fully functional and this incident is resolved. No customer or internal data was affected. We apologize for the inconvenience. Please reach out to your CSM if you have additional questions.