Hivebrite incident
Response time: Webapp on EU Sandbox and US Sandbox
Hivebrite experienced a minor incident on September 28, 2022 affecting European sandbox servers and US sandbox servers, lasting 2h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 11:44 AM UTC
Webapp is currently experiencing technical issues generating slowness for EU & US sandboxes. This doesn't impact customer data but it might impact the display of data to users. We apologize for the inconvenience, we're working to resolve this as soon as possible.
- monitoring Sep 28, 2022, 11:53 AM UTC
Webapp was recently experiencing some technical issues that caused slowness for EU and US Sandboxes. We've fixed the issue and are continuing to monitor the situation. There was no impact to customer data.
- resolved Sep 28, 2022, 02:13 PM UTC
Webapp was recently experiencing some technical issues that caused slowness for EU and US sandboxes. The platform is now fully functional and this incident is resolved. No customer or internal data was affected. We apologize for the inconvenience. Please reach out to your CSM if you have additional questions.