Hivebrite experienced a critical incident on June 7, 2023 affecting US production servers, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
US production servers
Update timeline
- investigating Jun 07, 2023, 10:20 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as quickly as possible.
- investigating Jun 07, 2023, 10:20 AM UTC
We are continuing to investigate this issue.
- monitoring Jun 07, 2023, 10:58 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 07, 2023, 11:07 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 07, 2023, 01:42 PM UTC
This incident has been resolved. We apologize for the inconvenience. Please reach out to your CSM if you have additional questions.