Hivebrite incident
All networks that deactivated cookie cannot login - Use the following workaround.
Hivebrite experienced a major incident on June 30, 2023 affecting European production servers and US production servers and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 30, 2023, 03:03 PM UTC
For all networks that deactivated cookies, there is an ongoing issue regarding login that prevents users and admins from accessing the platform. Our team is aware, and currently working on fixing this issue. As temporary solution, you can: - Refresh the page after receiving this error, and you will be logged in as usual. - Activate the cookies in your back office: back office > Network customization > Cookies consent > Tick the box "Display cookies agreement" - If the users accept it before login in, then they will be able to login as usual. We apologize for the inconvenience and are working to resolve this as soon as possible.
- investigating Jun 30, 2023, 03:03 PM UTC
We are continuing to investigate this issue.
- identified Jun 30, 2023, 03:53 PM UTC
The team has identified the root cause, and we are actively working on implementing a solution. We appreciate your patience and understanding. Thank you.
- identified Jun 30, 2023, 05:04 PM UTC
Our resolution is still ongoing. We appreciate your patience and understanding.
- identified Jun 30, 2023, 05:17 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 30, 2023, 06:12 PM UTC
The issue has been resolved. We apologize for the inconvenience. Thank you for your patience.