Hivebrite incident

New users are unable to login

Minor Resolved View vendor source →

Hivebrite experienced a minor incident on July 17, 2023 affecting European production servers and US production servers and 1 more component, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2023, 04:44 PM UTC
Resolved
Jul 17, 2023, 05:52 PM UTC
Duration
1h 7m
Detected by Pingoru
Jul 17, 2023, 04:44 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Jul 17, 2023, 04:44 PM UTC

    We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.

  2. resolved Jul 17, 2023, 05:52 PM UTC

    Following a thorough investigation, we have determined that new users are unaffected by a login issue. We apologize for any confusion resulting from the previous message. Thank you for your understanding.