Hivebrite experienced a minor incident on September 12, 2023 affecting US production servers, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2023, 09:07 AM UTC
Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.
- monitoring Sep 12, 2023, 09:08 AM UTC
We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- resolved Sep 12, 2023, 10:11 AM UTC
The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.