Hivebrite incident

Latency to access all platforms

Notice Resolved View vendor source →

Hivebrite experienced a notice incident on November 30, 2023 affecting European production servers and US production servers and 1 more component, lasting 4h 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 30, 2023, 12:04 PM UTC
Resolved
Nov 30, 2023, 04:24 PM UTC
Duration
4h 20m
Detected by Pingoru
Nov 30, 2023, 12:04 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Nov 30, 2023, 12:04 PM UTC

    A latency issue to access our platforms has been discovered and we are working on resolving it. Updates will follow as we work to identify the cause and assess the impact. Thank you for your patience.

  2. monitoring Nov 30, 2023, 01:12 PM UTC

    The situation is back to normal on production as we rolled back the faulty change. You may face some new latency issues in sandboxes environment. Indeed, we are currently loading a patch and monitoring it closely. Thank you for your patience and support.

  3. monitoring Nov 30, 2023, 02:30 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 30, 2023, 04:24 PM UTC

    This incident has been resolved.