Hivebrite incident
Most events are no longer visible in the user interface on USPROD networks
Hivebrite experienced a major incident on January 23, 2024 affecting US production servers, lasting 58m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2024, 01:19 PM UTC
Most events in the USPROD communities are no longer visible in the user interface. We already identified the cause of the issue and the resolution is in its way. No data was lost and everything will come back to normal as soon as the fix is deployed. Updates will be provided as progress is made. Thank you for your understanding.
- monitoring Jan 23, 2024, 01:54 PM UTC
We have recovered from the incident. All events should now be back in your user interface. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.
- monitoring Jan 23, 2024, 01:54 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 23, 2024, 02:17 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2024, 02:18 PM UTC
The incident has been resolved. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.