Hivebrite incident

[ALL ENV] Images in email campaign are not sent

Notice Resolved View vendor source →

Hivebrite experienced a notice incident on April 16, 2024 affecting European production servers and US production servers and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 02:31 PM UTC
Resolved
Apr 16, 2024, 05:57 PM UTC
Duration
3h 26m
Detected by Pingoru
Apr 16, 2024, 02:31 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Apr 16, 2024, 02:31 PM UTC

    Currently, if you send an email campaign, the image will not appear. We identified the issue and recovery actions are in progress. Updates will follow as we progress on the recovery. Thank you for your patience.

  2. identified Apr 16, 2024, 05:15 PM UTC

    Recovery is halfway through. USprod and EUprod are being recovered in the next hour. Thank you for your patience.

  3. resolved Apr 16, 2024, 05:57 PM UTC

    The incident has been resolved. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.