Hivebrite incident

500 errors on USPROD and EUPROD

Notice Resolved View vendor source →

Hivebrite experienced a notice incident on April 24, 2024 affecting European production servers and US production servers, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 24, 2024, 03:15 PM UTC
Resolved
Apr 24, 2024, 03:28 PM UTC
Duration
13m
Detected by Pingoru
Apr 24, 2024, 03:15 PM UTC

Affected components

European production serversUS production servers

Update timeline

  1. identified Apr 24, 2024, 03:15 PM UTC

    You are facing 500 errors. Rootcause is identified. Recovery should occur in a few minutes. Thank you for your patience

  2. identified Apr 24, 2024, 03:18 PM UTC

    EUPROD is back on track. Recovery ongoing for USPROD. ETA few minutes. Thank you for your patience.

  3. resolved Apr 24, 2024, 03:28 PM UTC

    Incident is resolved. Operation on another component had a side effect on the application. We apologize for the inconvenience. If you have additional questions, please reach out to our support team.