Hivebrite incident

Header logo - reduced image quality

Notice Resolved View vendor source →

Hivebrite experienced a notice incident on February 28, 2025 affecting European production servers and US production servers and 1 more component, lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 05:49 PM UTC
Resolved
Mar 05, 2025, 05:30 PM UTC
Duration
4d 23h
Detected by Pingoru
Feb 28, 2025, 05:49 PM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. identified Feb 28, 2025, 05:49 PM UTC

    You might have noticed a lower quality in your header logo image. We have identified the root cause. The situation should be solved on Monday. There is no loss of data. Workaround meanwhile: you can reupload a logo if it is not ok to wait for Monday. Thank you for your understanding.

  2. identified Mar 03, 2025, 08:01 PM UTC

    Fix was uploaded on sandboxes. We will rollout it to production environments tomorrow. The workaround is still valid while waiting for it: you can reupload a logo with a higher quality. Thank you for your patience.

  3. resolved Mar 05, 2025, 05:30 PM UTC

    This incident has been resolved.