Hivebrite incident

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Critical Resolved View vendor source →

Hivebrite experienced a critical incident on June 12, 2025 affecting European production servers and US production servers and 1 more component, lasting 3h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 09:48 AM UTC
Resolved
Jun 12, 2025, 12:52 PM UTC
Duration
3h 4m
Detected by Pingoru
Jun 12, 2025, 09:48 AM UTC

Affected components

European production serversUS production serversApac production serversEuropean sandbox serversUS sandbox serversSwitzerland production servers

Update timeline

  1. investigating Jun 12, 2025, 09:48 AM UTC

    Our platform is currently experiencing technical issues that are preventing users and admins from accessing the platform. There is no impact to existing customer data. We apologize for the inconvenience and are working to resolve this as soon as possible.

  2. identified Jun 12, 2025, 09:53 AM UTC

    We have identified the cause of the incident and are working on the resolution. Updates will be provided as progress is made. Thank you for your understanding.

  3. monitoring Jun 12, 2025, 10:10 AM UTC

    We have recovered from the incident. We keep monitoring closely to make sure the situation is fully resolved. Updates will follow. Thank you for your cooperation.

  4. resolved Jun 12, 2025, 12:52 PM UTC

    The incident has been resolved. Fixes have been implemented to prevent future occurrences. Thank you for your support and understanding. Please reach out to your CSM if you have additional questions.