Hive AI Outage History

Hive AI is up right now

Hive AI had 21 outages in the last 2 years totaling 35h 55m of downtime — averaging 0.9 incidents per month.

There were 21 Hive AI outages since July 2, 2024 totaling 35h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.thehive.ai

Critical May 15, 2026

Elevated API Errors

Detected by Pingoru
May 15, 2026, 05:34 PM UTC
Resolved
May 15, 2026, 08:21 PM UTC
Duration
2h 46m
Affected: [SF1] API - Sync[SF1] API - AsyncHive website (thehive.ai)
Timeline · 3 updates
  1. investigating May 15, 2026, 05:34 PM UTC

    We're experiencing an elevated level of API errors and are currently looking into the issue.

  2. monitoring May 15, 2026, 07:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 15, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 15, 2026

Increased Latency and Error rate

Detected by Pingoru
Feb 15, 2026, 03:31 AM UTC
Resolved
Feb 15, 2026, 03:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 15, 2026, 03:31 AM UTC

    We're experiencing an elevated level of API errors and latency. This issue has been resolved.

Read the full incident report →

Major October 31, 2025

Increased latency and packet loss in VA1

Detected by Pingoru
Oct 31, 2025, 06:18 AM UTC
Resolved
Oct 31, 2025, 07:05 AM UTC
Duration
47m
Affected: [VA1] API Sync[VA1] API Async
Timeline · 2 updates
  1. investigating Oct 31, 2025, 07:22 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 31, 2025, 07:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 23, 2025

October 2025: Hive AI service degradation on [SF1] API - Sync

Detected by Pingoru
Oct 23, 2025, 06:05 AM UTC
Resolved
Oct 23, 2025, 07:10 AM UTC
Duration
1h 4m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 4 updates
  1. investigating Oct 23, 2025, 06:21 AM UTC

    We are currently investigating an incident causing increased latencies and failures.

  2. monitoring Oct 23, 2025, 06:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Oct 23, 2025, 06:34 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Oct 23, 2025, 07:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Elevated API Errors for Thorn CSAM Matching API

Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 07:57 PM UTC
Duration
12h 42m
Affected: [SF1] API - Sync[SF1] API - Async[VA1] API Sync[VA1] API Async
Timeline · 2 updates
  1. identified Oct 20, 2025, 04:09 PM UTC

    Thorn matching API is impacted by the AWS us-east-1 outage. We are actively working with them to resolve this as quickly as possible.

  2. resolved Oct 20, 2025, 07:57 PM UTC

    Thorn matching API is mostly recovered with occasional blips as AWS us-east-1 recovery is still ongoing. We will continue to monitor the service.

Read the full incident report →

Minor October 19, 2025

Increased error rates and latency

Detected by Pingoru
Oct 19, 2025, 08:10 PM UTC
Resolved
Oct 19, 2025, 10:20 PM UTC
Duration
2h 9m
Affected: [SF1] API - Sync
Timeline · 3 updates
  1. investigating Oct 19, 2025, 09:43 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 19, 2025, 09:54 PM UTC

    A fix has been implemented and we're continuing to monitor the results

  3. resolved Oct 19, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 9, 2025

Async delays

Detected by Pingoru
Oct 09, 2025, 06:00 AM UTC
Resolved
Oct 09, 2025, 09:02 AM UTC
Duration
3h 2m
Affected: [SF1] API - Async
Timeline · 3 updates
  1. investigating Oct 09, 2025, 06:12 AM UTC

    We are currently investigating this issue.

  2. monitoring Oct 09, 2025, 06:49 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 09, 2025, 09:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 5, 2025

Partial Outage in VA1

Detected by Pingoru
Sep 05, 2025, 10:57 PM UTC
Resolved
Sep 06, 2025, 01:15 AM UTC
Duration
2h 18m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 2 updates
  1. identified Sep 06, 2025, 03:36 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 06, 2025, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 1, 2025

Elevated API Errors for Thorn CSAM detection in VA1

Detected by Pingoru
Jul 01, 2025, 04:36 AM UTC
Resolved
Jul 01, 2025, 05:42 AM UTC
Duration
1h 6m
Affected: [SF1] API - Sync
Timeline · 2 updates
  1. identified Jul 01, 2025, 04:36 AM UTC

    We're experiencing an elevated level of API errors for Thorn CSAM detection in Virginia Datacenter (VA1)

  2. resolved Jul 01, 2025, 05:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 20, 2025

API Service Degradation in VA

Detected by Pingoru
May 20, 2025, 08:31 PM UTC
Resolved
May 20, 2025, 08:31 PM UTC
Duration
—
Timeline · 1 update
  1. resolved May 20, 2025, 09:31 PM UTC

    We experienced API service degradation in VA for sync and async endpoints between 1:15pm PDT to 1:31pm PDT

Read the full incident report →

Critical May 13, 2025

API Service Outage in VA and SF

Detected by Pingoru
May 13, 2025, 08:51 PM UTC
Resolved
May 13, 2025, 09:16 PM UTC
Duration
24m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 2 updates
  1. identified May 13, 2025, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 13, 2025, 09:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 13, 2025

API Service Degradation for Model APIs

Detected by Pingoru
Apr 13, 2025, 05:03 AM UTC
Resolved
Apr 13, 2025, 05:24 AM UTC
Duration
20m
Affected: [SF1] API - Sync[SF1] API - AsyncHive website (thehive.ai)
Timeline · 2 updates
  1. investigating Apr 13, 2025, 05:03 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 13, 2025, 05:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 17, 2025

Domain Name Registration

Detected by Pingoru
Mar 17, 2025, 08:00 AM UTC
Resolved
Mar 17, 2025, 08:00 AM UTC
Duration
—
Timeline · 2 updates
  1. resolved Mar 17, 2025, 11:54 AM UTC

    We are currently investigating this issue.

  2. postmortem Mar 17, 2025, 11:58 AM UTC

    Our domain registrar had a bug which invalidated our domain renewal. We’ve resolved the issue and are now implementing back-up domains in the future

Read the full incident report →

Major January 27, 2025

Increased error rates

Detected by Pingoru
Jan 27, 2025, 07:05 PM UTC
Resolved
Jan 27, 2025, 08:00 PM UTC
Duration
55m
Affected: [SF1] API - Sync[SF1] API - AsyncHive website (thehive.ai)
Timeline · 2 updates
  1. identified Jan 27, 2025, 07:53 PM UTC

    We have identified a problem and are deploying a fix.

  2. resolved Jan 27, 2025, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 12, 2025

Delay in Async task processing

Detected by Pingoru
Jan 12, 2025, 12:33 PM UTC
Resolved
Jan 12, 2025, 02:20 PM UTC
Duration
1h 46m
Affected: [SF1] API - Async
Timeline · 2 updates
  1. investigating Jan 12, 2025, 12:33 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 12, 2025, 02:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2025

Delays in Async task processing

Detected by Pingoru
Jan 09, 2025, 08:00 PM UTC
Resolved
Jan 09, 2025, 09:24 PM UTC
Duration
1h 24m
Affected: [SF1] API - Async
Timeline · 2 updates
  1. investigating Jan 09, 2025, 08:25 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 09, 2025, 09:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 30, 2024

Service Disruption to Model APIs

Detected by Pingoru
Oct 30, 2024, 04:25 PM UTC
Resolved
Oct 30, 2024, 04:37 PM UTC
Duration
12m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 2 updates
  1. investigating Oct 30, 2024, 04:41 PM UTC

    We are investigating an issues affecting certain models being unavailable.

  2. resolved Oct 30, 2024, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 20, 2024

Intermittent Failures

Detected by Pingoru
Sep 20, 2024, 01:01 AM UTC
Resolved
Sep 20, 2024, 05:06 AM UTC
Duration
4h 4m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 2 updates
  1. identified Sep 20, 2024, 01:52 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Sep 20, 2024, 05:06 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 29, 2024

API Service Degradation for Some Models

Detected by Pingoru
Jul 29, 2024, 01:30 AM UTC
Resolved
Jul 29, 2024, 01:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 30, 2024, 09:08 PM UTC

    Some APIs (Celebrity Recognition, Vector Search) were inaccessible between 6:30pm to 7:15pm PDT Sunday 7/28/2024. Tasks submitted during this time may have returned a failure error message.

Read the full incident report →

Major July 2, 2024

Service Impact

Detected by Pingoru
Jul 02, 2024, 11:52 PM UTC
Resolved
Jul 03, 2024, 12:13 AM UTC
Duration
21m
Affected: [SF1] API - Sync[SF1] API - Async
Timeline · 2 updates
  1. investigating Jul 03, 2024, 12:16 AM UTC

    We are currently investigating this issue.

  2. resolved Jul 03, 2024, 12:38 AM UTC

    This incident has been resolved.

Read the full incident report →