Hive AI incident

Elevated API Errors for Thorn CSAM Matching API

Minor Resolved View vendor source →

Hive AI experienced a minor incident on October 20, 2025 affecting [SF1] API - Sync and [SF1] API - Async and 1 more component, lasting 12h 42m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 07:57 PM UTC
Duration
12h 42m
Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC

Affected components

[SF1] API - Sync[SF1] API - Async[VA1] API Sync[VA1] API Async

Update timeline

  1. identified Oct 20, 2025, 04:09 PM UTC

    Thorn matching API is impacted by the AWS us-east-1 outage. We are actively working with them to resolve this as quickly as possible.

  2. resolved Oct 20, 2025, 07:57 PM UTC

    Thorn matching API is mostly recovered with occasional blips as AWS us-east-1 recovery is still ongoing. We will continue to monitor the service.