Highspot incident

Performance issues in AMERICAS2 Data Center

Major Resolved View vendor source →

Highspot experienced a major incident on August 5, 2026 affecting Administration & Authentication and Analytics and 1 more component, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2026, 06:39 PM UTC
Resolved
Aug 05, 2026, 07:56 PM UTC
Duration
1h 17m
Detected by Pingoru
Aug 05, 2026, 06:39 PM UTC

Affected components

Administration & AuthenticationAnalyticsContentCRM IntegrationLearningPitchesSearchSupport CenterEngagement

Update timeline

  1. investigating Aug 05, 2026, 06:39 PM UTC

    We are currently investigating reports of performance and latency issues, including 504 errors, in the AMERICAS2 Data Center. We will provide another update by 1PM PT.

  2. resolved Aug 05, 2026, 07:56 PM UTC

    The Engineering Team has resolved the performance issues in the AMERICAS2 Data Center. All services are fully operational.